American Airlines spokesman Virasb Vahidi (official title: Chief commercial officer). It’s his job to try and make palatable Ameican Airlines finding yet another way to charge people for something they were getting for free before.
American has decided to charge customers anywhere from $19 to $39 for seats in the first few rows of coach. They’re no wider, they don’t have any more leg room. Yet they’ve decided to dub them “Express seats,” because apparently if the airline is running late (and American has one of THE worst on-time records in the industry) they decided that travelers with tight connections should have to pay extra if they want to be able to sit far enough forward to compensate for American’s timely ineptitude.
So how does Mr. Vahidi put a positive spin on this? “Express Seats highlights American’s focus on offering customers what they value most. This is another great product under the Your Choice program that puts more travel choices in the customer’s hands.”
No, it doesn’t. It takes OUT of the customer’s hands the option of being able to sit forward in the plane without having to pay through the nose for it. It’s not as if they’re giving you a huge discount if you opt to sit in the back. They’re just trying to put a shining veneer on a steaming pile of crap.
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