Day: January 19, 2004

Not really caring what happens there, because I’m convinced none of these guys can beat Bush.

PAD

Kathleen signed up for a Yahoo account four days ago. Yesterday she tried to log on and was told there was a problem with her mail server. She tried to log on once again…and was informed that her account had been canceled. No specific reason was given, although the automated message told her it was one of three: (1) extended non-use of the account (nooooo), (2) she’d requested it discontinued herself (nooooo), or (3) an unnamed violation of terms of service. Best guess: In less than three days, someone hacked into her account and used it to send around spam, and they punished Kathleen for it with no mechanism for customer service follow-up. No “We shut down your account, but here’s how to write to us or phone us to discuss it or figure out what went wrong.” Instead it’s simply, Boom, you’re gone.

Is it possible to do some digging and find contact info for Yahoo? Yeah. But this is certainly a crap-ášš way to treat customers.

PAD